Delivery & FAQs
Delivered to your door.
Your wine experience extends beyond the bottle - it’s also in how you purchase and receive it. That’s why we offer free delivery on orders over $400, in a timely manner, direct to your door.
For those in metropolitan areas, we partner with Anonymous Wine Freight, which is:
Temperature-Controlled
Safely Handled
Efficiently Communicated
For those in more remote locations, we use services such as Aramex. Terms and conditions for this will vary depending on location and order value.
Contact us to discuss delivery to your location.
Delivery Questions
What if I am not home for the delivery?
A legal adult needs to be present to receive the order. Your Anonymous delivery driver will contact you when nearby.
If you are unable to receive your delivery, please let your Wine Advisor know when placing your order. We can delay dispatch to a more suitable time.
What if I am not home for the delivery?
Can I store my wine with you?
Since we have limited space in our cellar, we unfortunately cannot offer long-term order storage. However we can temporarily delay order dispatch if you are away or otherwise unavailable to receive your delivery.
Can I store my wine with you?
Do you offer returns?
We know that wine is often a matter of personal taste. If you try a wine and it's genuinely not for you, let us know within 14 days of delivery and we'll issue store credit toward your next order.
Do you offer returns?
What if my order arrives damaged?
We try to use safe and reliable delivery methods to avoid any damage, but unfortunately it can happen from time to time! Please reach out to your Wine Advisor and we will resolve it for you as quickly as possible.
If your wine breaks in transit, we will send a replacement order. For wines that we no longer stock, we will arrange a refund or credit towards future purchases.
In cases where the wine itself is fine but there is damage to labels or packaging, we can arrange for a return or credit towards a future purchase.
What if my order arrives damaged?
Can I collect my order instead?
Yes, if you would like to pick up your order at our premises in Redfern please inform your Wine Advisor.
Please note that due to our licensing, you cannot collect or receive an order the same day it is purchased.
Can I collect my order instead?
Other Frequently Asked Questions
How does it work?
1. Join - Fill out our form to let us know what you like and what you’re looking for.
2. Your Wine Advisor will reach out through phone or email and get to know you and your tastes better.
3. Once your Advisor knows you a little better, they’ll reach out with wines you’ll enjoy, invitations to exclusive tasting experiences & other perks. If you would like to request something in particular, please reach out to them and they will do their best to source it for you.
How does it work?
How will I be contacted? (Can I request an email or phone?)
On first contact, your Wine Advisor will either call or email you. If you have a strong preference, please include it in the comment box of our join form.
At any point, you can let your Wine Advisor know which forms of contact you prefer and they will be happy to oblige.
How will I be contacted? (Can I request an email or phone?)
How can I attend tasting events and experiences?
Your Wine Advisor will reach out with invitations to tasting dinners and winemaker masterclasses. Details will also be shared on our Experiences page and sometimes on social media. Please note that email invitations will go out first.
How can I attend tasting events and experiences?
Can I request a specific Wine Advisor?
If you already know one of our Wine Advisors, you can request them in the form to Join our Community here.
You can get to know all our Wine Advisors on our Team page.
Can I request a specific Wine Advisor?
How do I unsubscribe from emails?
There are two email systems - the personal contact you have with your Wine Advisor, and the monthly newsletters.
You can unsubscribe from the newsletter through the link at the bottom of the email.
To unsubscribe from your Wine Advisor’s emails, please reply with ‘REMOVE’ in the subject line and we will remove you from the mailing list.
How do I unsubscribe from emails?
Do you have a digital shopfront?
We are currently building a small shopfront with a selection of products. It will only be accessible to members of our Community, which you can join here. Once the site is live, our Community will receive a link to the site. Please note that this site will not display all our available products.